Terms of Use

These Terms and Conditions set out the rules that govern your use of the services we operate as Libra Spins. They explain the relationship between you and us, the responsibilities that apply to both parties and the basic rules that cover accounts, payments, promotions and disputes. By registering or using the site you accept these terms and any subsequent updates we publish.

Account responsibilities

You are responsible for keeping your account details and password secure. Do not share your login, and notify us immediately if you suspect unauthorised access. We may ask you to verify your identity at any time using documents or checks to confirm your name, address and age. We reserve the right to restrict, suspend or close accounts where verification is incomplete or where we reasonably suspect fraud, multiple account abuse or breaches of these terms.

Eligibility requirements

To use our services you must be at least 18 years old and able to form legally binding contracts under applicable law. You must not be located in a jurisdiction where access to our services is prohibited. We may apply country or region restrictions and limit access for regulatory, legal or commercial reasons. Where eligibility is unclear we may request supporting documentation before permitting play or payments.

Acceptable platform use

Use of the platform must be lawful and in good faith. You must not attempt to manipulate games, exploit software, use multiple accounts to claim duplicate promotions or use automated tools to access the service. Use of VPNs, proxies or other methods to disguise your location may result in account restrictions. We monitor account activity and may take action where patterns suggest abuse or terms breaches.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which form part of these conditions. Only one promotion may be active per account where stated. Wagering requirements, maximum stake limits and game restrictions apply as set out in each offer. We may void, reclaim or withhold bonus funds and winnings where we reasonably suspect misuse, bonus abuse or breach of promotional rules. Details of current offers and their rules are published on the promotions page.

Deposits and withdrawals

Payments must be made using authorised methods listed in the cashier. We may set minimum and maximum deposit or withdrawal limits and may introduce temporary controls on transactions. Withdrawals are subject to verification and security checks and may be delayed until we are satisfied with identity, source of funds or other required checks. We make reasonable efforts to process requests promptly, but third-party processing times may vary. Fees imposed by payment providers are the responsibility of the user unless otherwise stated.

Dispute resolution

If you have a complaint please contact customer support so we can resolve it quickly. We will acknowledge receipt and aim to investigate and respond within a reasonable time. Where we cannot agree, disputes may be escalated to an independent dispute resolution body if applicable and available in your jurisdiction.

Updates to terms and conditions

We may change these terms to reflect changes in law, our services or business operations. Material changes will be published on site and, where appropriate, notified to you. Continued use after changes are posted constitutes acceptance of the updated terms. For clarity, LibraSpins reserves the right to amend limits, suspend services or withdraw promotions as required.